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1. Returns
a. We accept returns within 7 days of the original purchase date.
b. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
c. To initiate a return, please contact our customer service at admin@ws-store.com / +923475050665 to obtain a return authorization.
d. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. Refunds
a. If your return is approved, we will initiate a refund to your original method of payment.
b. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
c. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
a. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.
4. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact our customer service within [number] days of receiving the product. We may require photographic evidence of the damage or defect.
5. Sale Items
a. Sale items are non-refundable unless they are defective or damaged.
6. Late or Missing Refunds
a. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
b. If you’ve done all of this and you still have not received your refund, please contact us at admin@ws-store.com.
7. Contact Information
a. If you have any questions about our Return and Refund Policy, please contact us at admin@ws-store.com.
8. Changes to this Policy
a. We reserve the right to modify this return and refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
9. Governing Law
a. This return and refund policy shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.